At TrackerSpotHub, we strive to provide high-quality online IT courses to our users. We understand that circumstances may change, and you may need to cancel your enrollment. This Refund and Cancellation Policy outlines the terms and conditions for cancellations and refunds for our courses. By enrolling in our courses, you agree to this policy.
1. Cancellation and Refund Eligibility
1.1 Before Course Start Date:
- You may cancel your enrollment for a full refund up to 7 days before the start date of the course. Requests made within 7 days of the course start date will not be eligible for a refund.
1.2 After Course Start Date:
- If you wish to cancel after the course has started, no refunds will be provided. However, you may transfer your enrollment to a future course date or to another person, subject to availability and at our discretion.
2. How to Request a Refund
To request a refund, please contact our support team at [email protected] with the following details:
- Your full name
- Email address used for enrollment
- Course name and start date
- Reason for cancellation
Our team will review your request and respond within 5-7 business days. If your request is approved, the refund will be processed to your original method of payment.
3. Non-Refundable Fees
Certain fees are non-refundable, including:
- Transaction fees or processing fees charged by third-party payment processors.
- Any materials or resources that have been accessed or downloaded.
4. Course Cancellations by TrackerSpotHub
In the unlikely event that TrackerSpotHub cancels a course, you will be notified as soon as possible and offered a full refund or the option to transfer to another course date.
5. Technical Issues
We strive to ensure that our online courses run smoothly. However, if you experience technical difficulties that prevent you from participating in a course, please contact our support team at [email protected]. We will work with you to resolve the issue and may offer a refund or course transfer if the issue cannot be resolved.
6. Changes to This Policy
We reserve the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page and will become effective immediately upon posting. It is your responsibility to review this policy periodically for any updates.
7. Contact Us
If you have any questions about this Refund and Cancellation Policy, please contact us:
- Address: 40 N Central Ave, Phoenix, AZ 85004, USA
- Phone: +1 877-755-8004
- Email: [email protected]
This Refund and Cancellation Policy was last updated on June 1, 2024.